The global bpo services market grew by 5.5% in 2015 to reach a value of $138.7 billion.
Market value forecast
In 2020, the global bpo services market is forecast to have a value of $186.2 billion, an increase of 34.3% since 2015.
Vertical-specific bpo is the largest segment of the global bpo services market, accounting for 28.1% of the market’s total value.
The United States accounts for 41.9% of the global bpo services market value.
Outsourcing services has been an important industry sector for many years now, growing at healthy pace over recent years. Construction of strong competencies in the area of business process outsourcing is a natural and common way of company development, followed by moving towards more advanced services for business, as part of a single integrated offering to customers, thereby allowing players to differentiate themselves from market rivals.
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